Privacy
Policy

This Privacy Policy describes how Softpool Technologies ("Softpool Technologies", "we", "our", "us") collects, uses, shares, protects, and processes your personal data when you use our website https://toolsbysoftpool.com/ and our Software-as-a-Service (SaaS) products (the "Platform").

By accessing or using our Platform, purchasing a subscription, or making a payment through supported payment gateways including PhonePe, you agree to this Privacy Policy, our Terms of Use, and applicable Indian laws including data protection and privacy regulations.

Our services are currently intended for users located in India, and your data is primarily stored and processed in India.

We may collect the following categories of information:

A. Personal Information

• Full name
• Email address
• Mobile phone number
• Account login credentials

B. Account and Subscription Information

• Account registration details
• Subscription plan and billing history
• Service usage and preferences
• Customer support communications

C. Payment Information (Including PhonePe)

When you make payments through PhonePe or other payment gateways, we may collect:

• Payment transaction ID
• Payment status
• Billing name and contact details
• Partial payment instrument details (such as UPI ID or masked card details)

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
• To provide SaaS services and subscriptions
• To process payments via PhonePe and other payment providers
• To verify and confirm transactions
• To provide customer and technical support
• To send billing confirmations and service notifications
• To improve our platform, features, and performance
• To prevent fraud, unauthorized access, or illegal activity
• To comply with legal and regulatory requirements

We do not sell your personal data to third parties.

3. Payment Gateway and PhonePe Data Sharing

When you use PhonePe or other payment gateways:

• Your payment is processed directly by PhonePe or the selected payment provider
• We receive only limited transaction details such as transaction ID, payment status, and payer details
• PhonePe processes your data under their own privacy policy and security standards

You can review PhonePe’s privacy policy on their official website.

4. Sharing of Information

We may share your data only with:

• Payment gateways (such as PhonePe, Razorpay, Stripe)
• Cloud hosting providers
• Technical service providers
• Customer support tools
• Legal authorities when required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain login sessions
• Remember user preferences
• Analyze traffic and usage
• Improve website performance

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and monitoring for unauthorized access. However, no system can guarantee absolute security.

7. Your Rights

You have the right to access, correct, or request deletion of your data. You may also withdraw consent or request account closure.

8. Data Retention

We retain your data only as long as necessary to provide services, maintain legal and financial records, or comply with regulatory requirements.

9. Third-Party Services

Our Platform may include integrations or links to third-party services such as PhonePe. These services operate independently and have their own privacy policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of the Platform indicates acceptance of the updated policy.